Effective Date: November 10, 2025
D&R Mobility (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when you visit our website dandrmobility.com, place a reservation, or otherwise interact with our services, including scooter and stroller rentals and related accessories.
By using our website and services, you agree to the terms of this Privacy Policy.
Who we are
Our website address is: https://dandrmobility.com.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, billing/shipping address.
- Reservation Details: Dates, rental items, location of delivery and pickup.
- Payment Information: Credit/debit card details (processed securely via third-party payment processors).
- Device and Usage Information: IP address, browser type, operating system, and pages visited.
How We Use Your Information
We use your personal information to:
- Process and manage your rental reservation.
- Communicate with you about your order via email and text message.
- Provide delivery or pickup updates.
- Send receipts, invoices, and important rental-related information.
- Respond to customer service inquiries.
- Improve our website and rental operations.
- Comply with legal obligations and protect our business.
Text Message and Email Communications
Text Messages
By providing your phone number when booking a reservation or submitting a contact form, you consent to receive transactional SMS text messages from D&R Mobility. These may include:
- Order confirmations
- Delivery and return updates
- Rental reminders or coordination messages
We do not use your number for promotional or marketing text messages. Message and data rates may apply. You may opt out at any time by replying “STOP” to any message.
Emails
We may send you emails regarding:
- Reservation confirmations and changes
- Delivery and pickup instructions
- Important updates related to your rental
- Requests for feedback
- Occasional promotions or service announcements (you can opt out via the unsubscribe link in promotional emails)
How We Share Your Information
We do not sell or rent your personal information. We may share your information only as necessary with:
- Service providers (e.g., payment processors, text/email communication platforms)
- Delivery personnel involved in fulfilling your rental
- Law enforcement or regulatory agencies, when required by law
All third parties are required to protect your data and use it only for the purpose of providing their services.
Data Security
We implement reasonable physical, electronic, and administrative safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You may:
- Request access to or correction of your personal information
- Opt out of promotional emails by using the “unsubscribe” link
- Opt out of text messages by replying “STOP”
To make a request, please email us at [insert email address].
Cookies and Website Tracking
Our website may use cookies or similar tracking technologies to enhance your browsing experience and improve functionality. You may adjust your browser settings to disable cookies, though this may affect site performance.
Children’s Privacy
Our services are intended for adults 18 years and older. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
D&R Mobility
Email: customer@dandrmobility.com
Phone: 714-883-8761
Website: https://dandrmobility.com